Hi, I'm Nick 👋

Application Delivery Manager at Team Global Express, specialising in technology transformation and digital product development.

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Somethings about me

Traveller

I've spent time in Europe, the UK, Asia and America. However, Japan has truly captured my heart and I can't wait to go back. For me, travel isn't just about seeing new places; it's about experiencing them as fully as possible. That means diving into the culture, exploring the streets, and most importantly, eating like a local.

From a tiny ramen shop in Tokyo to a pinxos bar in Spain, food is at the centre of my travels. Every meal tells a story, and every destination adds a new chapter to my journey.

The world is full of amazing food, and I'm always hungry for more.

Tech Enthusiast

Technology has always fascinated me! Not just how it works, but how it can make life and business better. I'm constantly exploring new tools and ideas, with a strong current focus on Agile Development, emerging tech, and coding with AI.

I believe tech isn't just for solving problems; it's for creating opportunities. Staying curious and adaptable in this space is what I enjoy most.

I'm not just keeping up with technology; I'm doing my best to lean into it.

Martial Arts

I've been training in Brazilian Jiu Jitsu for nearly 20 years, also spending some time training in Karate. Martial Arts have taught me more than just self-defence; they've shaped my approach to challenges and continuous improvement.

The principles of discipline, respect, and perseverance that I've learnt on the mats carry over into many aspects of my life.

To learn more about Bear Cave Brazilian Jiu Jitsu please click on the below link.

Bear Cave BJJ Rowville

Lifelong Learner

I wasn't a top student in school, but I've always loved diving deep when something interests me. That curiosity led me to complete my MBA in 2018, and it still drives me today.

Right now, I'm focused on Agile Methodology, technology, and coding with AI. The world keeps changing, and I want to stay ahead. For me, learning isn't just about grades. It's about growth and adapting to what's next.

I'm always learning, always trying to improve.

Experience

Application Delivery Manager

Team Global Express

Jan 2024 - Present

Melbourne, Australia

Managing the delivery of business-critical applications and digital solutions
Leading technology transformation initiatives and system implementations
Overseeing project delivery and stakeholder management

Technology Delivery Manager

Lab 3

Jul 2022 - Oct 2023

Melbourne, Australia

Establishing the Technology Delivery Manager role within the LAB3 Technology leadership team, working closely with the Chief Product Owners and Director, to lead the strategic product and platform engineering teams.

In this role I have direct management over 26 Engineers spanning Cloud & DevOps, Data & AI, UX & UI and infrastructure with an annual OPEX budget of ~$4,000,000.

Key Achievements:

Launching a channel business to enable software sales in key international markets including North America, United Kingdom and EMEA
Introduction of structured Release Management to the product engineering teams to ensure alignment and consistency
Optimised the use of Agile across the teams, aligning teams to Scrum and Kanban methodologies, where relevant
Introduction of Jira across all teams, enabling enhanced visibility at a programme level, allowing for data-driven decision making at all levels
Introduction of Salesforce Sales Cloud to enable Partner Relationship Management for the Channel business
Establishment of a Tactical Assurance Centre to support partners and end clients with any product-related issues or queries that they may have

Telstra

Manager - Executive IT Support

Jan 2018 - Oct 2022

Melbourne, Australia

Brought into the role of Manager – Executive IT Support. In this role I have direct management responsibility of a team of 16 seasoned technical experts (Level 1, Level 2, Level 3 and Team Leader) with an annual OPEX budget of ~$3,000,000.

Key Achievements:

Consolidated roles in our international locations, aligning services to current domestic model removing ~$1,000,000 of OPEX.
Spearheaded a project with the remit of improving the end-user experience of macOS users at Telstra. This provided support model alignment and reduced average incident handling time by 2 business days.
Led a project to deploy the Splunk Universal Forwarder to 35,000+ endpoints, allowing us to move from a reactive to proactive support environment.
Rapidly responded to the ever-changing Covid-19 lockdown requirements, enabling our executives to work from home, including extending the Telstra network into their homes via a customised solution.
Worked as part of the Leadership team for Project Aikido, delivering market-leading self-service knowledge management and automation capabilities to all Telstra staff.

Senior Operations Specialist

Aug 2016 - Jan 2018

Melbourne, Australia

Working within the Application Management Group supporting the SDLC of the LOLO Legacy and financial reporting application stack. Responsible for Financial Reporting Application auditing and compliance, including PCIDSS, working with external auditors to articulate security posture and controls. Working with application vendors to ensure application change is performed without impact.

Key Achievements:

Managed the deployment of Splunk to the LOLO application stack to enable predictive analysis and rapid response to application issues.
Managed the creation of dashboarding and proactive alarming to reduce the impact of Infrastructure events on the LOLO platform
Implemented service improvement initiatives to achieve platform stability, removing system outages (previously occurring weekly) resulting in no outages for over a quarter.

Service Integration Leader

IBM

2014 - 2016

Melbourne, Australia

Brought into the role of Service Integration Leader. In this role I had direct management responsibility of 44 staff including 8 x Graduates, 10x Level 2, 21 x Level 3 and 5 x Team Leaders with an annual OPEX budget of ~$5,500,000

Key Achievements:

Flattened the management structure, providing greater standardisation across all teams and removing three roles.
Negotiated vendor agreement to provide a yearly saving of $250,000 of OPEX.
Delivered an optimised build & automation service enabling the delivery of over $1,000,000 in additional project revenue per year.
Delivered a client build portal, automating engagement, increasing accuracy of project scope and removing cost.
Delivered a global delivery framework project to ensure that >90% of technical work was delivered from Global Delivery Centres

Further detail relating to experience is available on LinkedIn or within my CV